August 21, 2026
Honest Feedback
Cascade Overlook is a nice property. I have lived on both sides. Most recently the mid-rise apartments. There is no microwave in the kitchen. On the garden side, we had a microwave. Why don't we have them in the middies apartments? That is a miss given the cost to live in these units. The carpet in the building needs attention, they are dirty. Someone should clean them regularly. The trash process is atrocious in both the garden apartments and the mid-rise apartments, There is trash on the ground and weekends it piles up to overflowing. You need to find a better solution and get the piles of trash under control. The previous units we lived in on the garden apartments - we could not park. Parking in front of the unit was nearly impossible because of the handicap spaces. When we moved in 3 years ago no one told us we couldn't park in front of our apartment. There were at least 4 group homes who use the handicap spaces. That information should have been disclosed to us before we moved in. My last bit of feedback - it is difficult to get connected to the people in the office. When we transferred to the mid-rise apartments getting information required me to make more than 6 calls to answers to my questions. I sent emails, I called, I complained about the lack of responsiveness and still no communication. You can do better....
Property Manager Responded: Thank you for taking the time to share your honest feedback. We’re glad to hear that you’ve enjoyed your time at Cascades Overlook and have experienced both our garden-style and mid-rise apartments. We’re sorry to hear about the frustrations you’ve experienced. We take your concerns seriously and would appreciate the opportunity to learn more and address them. Thank you again for bringing this to our attention and giving us the opportunity to improve. Please reach out to our Regional Manager, Wendy Caggiano at 410.363.3434, who would be happy to connect with you directly. I appreciate this thoughtful feedback after you experienced both sides of Cascade Overlook. I regret to hear about your frustration with the cleanliness, trash buildup, parking challenges, and difficulty getting answers during your transfer process. Please contact me directly so we can discuss these concerns in greater detail. I'm here to help! Best, LaVerne Smith, Senior Property Manager 410-363-9100
August 24, 2026